By creating an account and purchasing products on NEXPLAY, you agree to comply with these Terms and Conditions.
Some products on this platform are sold using a Pre-Order (PO) system. Delivery time may vary depending on supplier availability, shipping duration, and customs clearance. Estimated arrival times are not guaranteed.
Products may be priced in Indonesian Rupiah (IDR) or United States Dollar (USD). Because some items are sourced internationally, pricing may be affected by foreign exchange rate fluctuations.
If the exchange rate increases significantly between the time of order and the time of supplier payment, NEXPLAY reserves the right to request additional payment from the customer to cover the difference caused by the currency fluctuation.
If the exchange rate decreases after the order is placed, the order price will remain unchanged. This policy exists to protect the business from potential losses caused by currency volatility.
Orders will only be processed after payment confirmation. Failure to complete additional payments caused by exchange rate changes may result in order cancellation.
Orders that have already been submitted to suppliers cannot be cancelled. Cancellation requests are subject to review and may incur administrative fees.
NEXPLAY is not responsible for delays caused by international shipping, customs clearance, or supplier production delays.
We may collect personal information such as name, email address, and account activity when you register or place orders.
Your information is used to process orders, manage your account, provide customer support, and improve our services.
We implement appropriate security measures to protect your personal information from unauthorized access.
We may use third-party services such as payment processors, shipping providers, or analytics tools to operate the platform. These services may process your data according to their own policies.
Our website may use cookies to improve user experience and store session information.
This Privacy Policy may be updated periodically. Continued use of the platform indicates acceptance of the updated policy.